Changelog

Mobile Navigation Updates

We’re pleased to announce updates to the mobile navigation in Whippy, designed to improve usability and prepare for exciting new features.

• New "More" Tab: Settings, Campaigns, and Sequences have been moved to a new More tab, streamlining access to less frequently used features and keeping your main navigation clean and simple.
• Activity/Notifications: The Activity/Notification section is now conveniently located in the bottom navigation bar, giving you quick access to important updates and alerts.
• New Keypad Tab (Beta): We’ve introduced a new Keypad tab in preparation for an upcoming feature, currently in beta. Stay tuned for more details as we continue to enhance this functionality.

These navigation changes make it easier to access key features and position Whippy for future updates that will enhance your experience.

Review Message Templates

We’re excited to introduce our new Review Templates feature, designed to simplify and standardize your review requests and responses.

• Review Request Templates: Users can now create and save templates for requesting reviews, making it easier and faster to ask customers to leave feedback. These templates are readily accessible in the inbox for seamless communication.
• Review Response Templates: Create and save templates for responding to customer reviews, ensuring your responses are timely and consistent. These templates can be accessed directly from the Reviews tab for quick replies.

This new feature helps streamline your review management process, allowing for more efficient requests and responses while maintaining a consistent tone and message across all customer interactions.

Scheduled Message Templates

We’re thrilled to announce the release of our new Scheduled Message Templates feature, designed to streamline message scheduling and automation for your team.

• Pre-Schedule Your Message Templates: Users can now write message templates and pre-define a specific time or set the number of days in the future when the template should be sent. This simplifies future planning and ensures timely communication.
• Automatic Message Scheduling: When you select a Scheduled Message Template, a scheduled message is automatically created based on the time and date settings defined in the template. No need to set reminders—Whippy takes care of it for you!

This new feature is perfect for ensuring that your messages are sent at the right time, allowing you to focus on other tasks while Whippy handles the scheduling.

Contact Segments Updates

We’re excited to introduce Segments, a powerful new feature in Whippy that replaces the old Groups functionality, offering more advanced filtering and organization options for your contacts.

• Advanced Filtering for Contacts: Users can now create sophisticated filters over their contact lists, saving these dynamic filters as Segments. This allows for more precise segmentation and ensures that your contact lists are always up-to-date with the latest criteria.
• Saved & Reusable Segments: Once created, Segments are saved and can be easily reused, helping you streamline workflows and enhance targeting in your campaigns and communications.
• Segment Filtering: Quickly find the Segment you need by using the new filtering options, which enable you to search and sort through Segments for easier navigation.
• Creator & Timestamp Tracking: You can now see who created each Segment and when it was created, promoting better team collaboration and management of Segments.

The new Segments feature brings a more powerful, flexible way to organize and target your contacts, making it easier to tailor your communications and improve overall efficiency.

Contact List Updates

We’re pleased to announce powerful new updates to contact list management in Whippy, designed to give users more control, flexibility, and visibility over their contact lists.

• Advanced Filtering: Users can now apply complex filters to their contact lists, making it easier to segment and organize contacts based on detailed criteria. This allows for more precise targeting in your campaigns and communication efforts.
• Creation & Edit Tracking: You can now see when and by whom a contact list was created or last edited, providing greater transparency and accountability in list management.
• List Renaming: Easily rename your contact lists to better reflect their purpose or updated criteria, streamlining your workflow and keeping lists well-organized.
• Additional Enhancements: Several quality-of-life improvements have been added to make managing your contact lists more intuitive and efficient.

These updates empower users to manage their contact lists with greater precision and clarity, helping optimize communication strategies and team collaboration.

Signature settings updates

We're excited to introduce updates to user message signatures in Whippy, designed to simplify management, enhance collaboration, and improve visibility across your team.

• Improved Signature Filtering: Users can now more easily filter their message signatures, making it faster to find the right signature for any communication.
• Signature Sharing: You can now share your message signatures with your team, enabling consistent branding and communication across users. This feature fosters collaboration and ensures everyone has access to the right signatures when needed.
• Creator & Editor Tracking: Just like with templates, you can now see who created and last edited each message signature, promoting accountability and clear oversight of signature updates.

These improvements make managing, sharing, and tracking your message signatures more efficient, ensuring seamless communication within your team.

Message Template Settings Updates

We're happy to announce improvements to template management in Whippy, making it easier to track and organize your saved message templates. These updates provide enhanced visibility and filtering options, ensuring more efficient template usage across your team.

• Creator & Editor Tracking: The saved message templates table now displays who created and last edited each template. This feature allows for better accountability and collaboration, giving your team more context about template ownership and changes.
• Advanced Filtering: Users can now filter the template table using AND/OR logic, allowing for more flexible and precise search results. Whether you're looking for templates by a specific creator, editor, or other criteria, this update makes it easier to find exactly what you need.

These enhancements streamline template management, improve team coordination, and help you navigate your message library more effectively.

Billing Controls

We’re excited to introduce new billing controls in Whippy, giving admins more flexibility and oversight when managing SMS communications. These updates help you control costs and ensure that messages align with your business standards.

• Emoji Restriction: Admins can now prevent users from including emojis in SMS messages. Emojis often increase message length and can lead to higher billing rates. This feature helps keep SMS communication more concise and cost-effective.
• Message Length Limit: Admins can also set a maximum character length for SMS messages. By capping message size, you can avoid splitting messages into multiple segments, reducing overall SMS costs and maintaining clearer communication guidelines.

These new controls provide greater precision in managing SMS usage, helping businesses avoid unnecessary expenses while maintaining effective communication.

Reporting on Mobile

We’re excited to announce a new update to the Whippy mobile app, bringing even more functionality to your fingertips! With this latest release, you can now access your Usage Reports, Campaign Reports, and Messaging Reports directly from your mobile device, making it easier to stay on top of your performance on the go.

• Usage Reports: Track your account’s overall usage, including message volumes, call data, and more—right from your phone. Stay informed about your communication activity anytime, anywhere.
• Campaign Reports: Monitor the performance of your marketing and sales campaigns. View metrics such as delivery rates, engagement levels, and campaign outcomes with just a few taps.
• Messaging Reports: Access detailed insights into your messaging performance, including response rates, delivery success, and message history—all from the mobile app.

Key Benefits:

• Real-Time Data: Stay informed with real-time reporting on your campaigns, messaging, and usage.
• On-the-Go Monitoring: Easily track performance and make data-driven decisions, even when you’re away from your computer.
• Improved Productivity: Accessing these critical reports from your mobile device ensures you’re always up-to-date, helping you respond to insights faster.

This update enhances the power of the Whippy mobile app, giving you full visibility into your communication reports whenever you need them. Download the latest update and explore your Usage, Campaign, and Messaging Reports today!

Updated Zapier Integration

We’re excited to announce a major update to our Zapier Integration, making it even more powerful and flexible! With this update, Whippy now supports all endpoints from our public API as actions, and you can use all Whippy webhooks as triggers within Zapier, opening up endless automation possibilities.

Full API Support for Zapier Actions:
You can now leverage every endpoint from Whippy’s public API directly in Zapier. This means you can automate tasks such as sending messages, managing contacts, updating sequences, and more—all from within Zapier, without writing a single line of code.

Whippy Webhooks as Triggers:
Our updated integration also allows you to use Whippy webhooks as triggers in your Zapier workflows. This means you can automate actions based on real-time events, such as:

• New Message Received: Automatically trigger workflows when a new message arrives.
• Call Ended: Set up automations when an AI Agent or user call ends.
• Contact Updated: Trigger actions when a contact’s information is updated.

Key Benefits:

• Full API Access: Automate any task supported by Whippy’s API, from messaging to contact management.
• Event-Driven Automations: Use Whippy’s real-time webhooks to trigger custom workflows in response to key events.
• Seamless Integration: Streamline your processes and connect Whippy to thousands of other apps through Zapier.

This update greatly enhances the flexibility and power of Whippy’s Zapier integration, making it easier than ever to automate your workflows and connect Whippy with your favorite tools. Start exploring the expanded Zapier Integration today to unlock new levels of automation and efficiency!